How to buy a product?
- Browse (like size, color, or customization, if available).
- “Add to Cart.”
- “Checkout.”
- shipping details and choose a payment method.
- Place Order.
You’ll receive a confirmation email shortly after. If you need help at any step, feel free to contact us!
How can i make refund from your website?
We’re sorry to hear that something didn’t work out! To request a refund,
please follow these steps:
1. Go to the “Contact
Us” or “Returns & Refunds” page on our website.
2. Submit a refund
request with your order number, reason for the return, and any
relevant photos (if the product was damaged or incorrect).
3. Our team will review your request within 2–3 business days and guide you through
the next steps.
4. If your refund is approved, the amount will be credited to your original payment method within 5–7 business days.
Note:
Refunds are only applicable within our return period and policy terms.
Customized or personalized products may not be eligible unless they arrive
damaged or incorrect.
I am a new user. How should I start?
Welcome! We’re so glad you’re here. Getting started is easy:
- – Browse through our handmade gifts and decor to find what you love.
- – This lets you track orders, save favorites, and enjoy a smoother checkout experience.
- – Select any product, choose the options (if any), and click “Add to Cart.”
- – Enter your shipping details and complete your purchase using our secure payment options.
- – We’ll handle the rest and keep you updated on your order.
Need help picking something? Feel free to reach out—we’re happy to assist you in finding the perfect handmade piece!
Returns and refunds
We want you
to love what you order—but if something isn’t right, we’re here to help!
✅ Returns
- You can request a return within 7 days of receiving your order.
- Items must be unused, in original packaging, and in sellable condition.
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
❌ Non-returnable items
- Customized or personalized products
- Items marked as final sale
- Gift cards or downloadable items
💸 Refunds
- Once we receive and inspect your return, we’ll process your refund to the original payment method within 5–7 business days.
- If the item was defective or incorrect, we’ll cover the full refund including return shipping.
Are my details secured?
Yes, absolutely. We take your privacy and security very seriously.
All personal information you provide—such as your name, address, and payment details—is encrypted and securely stored. Our website uses SSL (Secure Socket Layer) technology to protect your data during transmission.
We never share, sell, or misuse your information. Your payment details are processed through trusted and secure gateways, so your transactions are safe with us.
For more information, you can review our Privacy Policy at any time.
Your trust means everything to us.
Sale code is not working
Yes! For many of our promotions, the discount is automatically applied at checkout—no need to enter a code. Just add eligible items to your cart, and you’ll see the discount reflected before you complete your purchase.
If a code is required, you’ll find it clearly mentioned in the promotion details, and you can enter it in the discount/code box during checkout.
If you don’t see your discount applied or have any questions, feel free to reach out to us!
How do I make payment by my credit card?
Paying by credit card is quick and easy on our website! Here’s how:
1. Add the items you want to your cart and proceed to
checkout.
2. Enter your shipping and contact information.
3. When you reach the payment section, select “Credit Card” as your payment method.
4. Fill in your credit card details: card number,
expiration date, CVV, and billing address (if required).
5. Review your order and click “Pay” or “Place Order.”
Your payment will be processed securely, and you’ll receive an order confirmation email shortly after.